Shipping Policy

We are delighted to ship Jah Milla pieces worldwide.

Shipping Destinations

We currently ship to most countries worldwide.

Please note that we are unable to deliver to PO Boxes or to destinations where courier services are unavailable.

Shipping Rates

Standard Shipping
Free
Express Shipping
€35

Production & Processing Time

Most Jah Milla pieces are handcrafted to order. Production times vary by style but are typically 2 to 4 weeks.

Once your order is ready, it will be carefully prepared and dispatched within 2 to 3 business days.

Orders are not shipped on weekends or public holidays.

Delivery Estimates

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Estimated delivery times are:

Within the EU
5 to 8 business days
Outside the EU
7 to 10 business days
Express Shipping
Varies by destination

Please note that these delivery times are estimates only and may be affected by customs clearance, courier delays, payment verification or other circumstances beyond our control. Deliveries to remote locations may also take longer.

A signature may be required upon delivery. If no one is available to receive your parcel, the courier may attempt another delivery or arrange collection from a local depot.

If a parcel is returned to us because delivery could not be completed, any additional shipping costs for re-delivery will be the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you can track your shipment at any time using the tracking number provided in your shipping confirmation email.

If your order has not arrived within the estimated delivery timeframe, please contact info@jahmilla.com with your order number, and we will be happy to assist.

Customs, Duties & Import Taxes

For deliveries outside the European Union, import duties, taxes and customs fees may apply.

These charges are determined by the destination country and are the responsibility of the customer. They are not included in the purchase price or shipping cost.

As customs regulations vary between countries, we recommend contacting your local customs authority for further information.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed or returned to us because delivery could not be completed, the original shipping charges are non-refundable.

If you choose not to pay applicable customs duties or import taxes and the shipment is returned to us, any shipping costs, customs charges or return fees incurred may be deducted from your refund.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact info@jahmilla.com as soon as possible.

We will work closely with the courier to investigate the shipment and, where appropriate, arrange a replacement or refund.

Shipping Delays

While we always aim to deliver your order within the estimated timeframe, occasional delays may occur due to customs procedures, courier operations, severe weather or other circumstances beyond our control.

Should this happen, we appreciate your patience and will do our best to keep you informed and assist throughout the process.