International orders

Returns may be requested within 7 calendar days of the delivery date.

EU & UK orders

You have 14 calendar days from the date of delivery to notify us that you wish to return your order. Once you have notified us, you have a further 14 calendar days to send your item back.

Items must be returned unworn, odourless and in their original condition, with all tags attached and the original packaging included.

You are welcome to try your piece on to assess the fit, just as you would in a boutique. However, if an item is returned with signs of wear or handling beyond what is reasonably necessary, we reserve the right to deduct an appropriate amount from your refund to reflect any reduction in value.

Custom made, made to measure and personalised pieces are not eligible for return or exchange unless they are confirmed to be faulty or damaged.

To request a return, please email info@jahmilla.com within the applicable return period, quoting your order number and the reason for your return.

If your item is faulty or arrives damaged, please include photographs so we can assist you as quickly as possible. Once we have reviewed your request, we will provide you with the next steps.

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as an incorrect item being sent, a manufacturing fault or damage that occurred before dispatch.

We recommend returning your parcel using a tracked shipping service. If a returned parcel is lost in transit and proof of postage cannot be provided, we will unfortunately be unable to issue a refund.

Once your return has been received and inspected, we will notify you once it has been approved. You may choose to receive your refund through your original payment method or as Jah Milla store credit.

Refunds are typically processed within 5–10 business days after your return has been received and approved. For EU and UK customers, refunds are always issued within the legally required timeframe. We may withhold the refund until we have received the returned item or you have provided proof of postage.

For returns that are not the result of a faulty or incorrect item, any additional express shipping fee is non refundable.

Due to the handmade nature of our garments and our limited production, we do not offer exchanges as part of our standard policy.

In exceptional circumstances and entirely at our discretion, we may offer a replacement, store credit, or another suitable solution where possible. Any replacement piece is subject to availability. If an exchange is approved for reasons other than a faulty or incorrect item, the customer is responsible for all shipping costs associated with the exchange.

If you would like to discuss the options available, please contact info@jahmilla.com.